Refunds & Returns

Our refund policy

Assessment as Learning is a digital product. Here’s exactly what you’re entitled to if it’s not right for you.

Our guarantee

14-day money-back guarantee

If you don’t think Assessment as Learning is worth it, email us within 14 days of purchase and we’ll refund you in full. No questions asked. No hoops to jump through.

How it works

1
Digital product — no physical return required

Assessment as Learning is a digital subscription. There is nothing to return. Your access is delivered online and begins immediately after purchase.

2
Request a refund within 14 days

Email us at support@assessmentaslearning.com.au within 14 days of your purchase date. Include your order number if you have it — we can find your account either way.

3
Full refund processed within 5 business days

We’ll process your refund to the original payment method within 5 business days of your request. Your access will be removed at the same time.

Summary
Product type Digital subscription
Refund window 14 days from purchase
Physical return required No
Refund amount Full purchase price
Processing time Within 5 business days
How to request Email us

After 14 days

Refunds are not available after the 14-day window has passed. If you have a problem with your account or access after this period, contact us and we’ll do our best to help.

If you purchased a subject and believe there is a technical fault preventing you from using the product, contact us at any time — we’ll investigate and make it right.

Questions about a refund?
We respond to all refund requests within one business day.
Email us →